FAQ/Shipping Info

Where are these items being shipped from?
New York City!

Are you open for commissions?
Yes! With the usual exception of major winter holidays and any other unforseen circumstances, I'm available for commission work all year-round! More information and forms can be found on my website!

afoxdraws.com

"Can you make an 'I Love ___' badge?"
While I am not actively taking suggestions for new badge/merch ideas (I already have a looong list of ideas to get through over time), know that if and whenever anyone happens to mention "oh man, if only there was a 'so and so' badge", I'm usually jotting it down to add to the ever-growing list. Who knows what you'll happen to see eventually

What is your return and exchange policy?
No returns or exchanges are accepted at this time.

Do you accept orders placed outside of the US?
Yes! Please note that shipping costs will likely make your order more expensive, and that shipping time usually takes several weeks-- possibly longer, depending on proficiency of post offices.

How long will it take to receive my order?
We will ship out your items within several days of receiving your order. Once shipped, most domestic, standard shipping mail orders can take 3-5 business days to be delivered. International shipping can be from 6-10 business days. Please note that once your order is in the hands of postal services, we have no further control or knowledge over where your items are at any given time or how long they will take to get to you.

What forms of payment do you accept?
BigCartel's payment processes are powered by Stripe and Paypal! The cards that we can accept for payment include Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay, and debit cards.

What if something is wrong with my order?
Is there's anything wrong with your order, feel free to send us a message through this shop's Contact page.